1. Booking Your Service
Once received, our team reviews your details and prepares your service.
2. Reservation Confirmation
You receive a confirmation with your trip information, pick-up location, and vehicle type. If anything needs to be updated, our team is ready to assist.
3. Pre-Service Communication
Around 48 hours before pick-up, we will contact you and provide you with the following:
Your driver’s name
Direct phone/WhatsApp contact
Vehicle details
Any reminders or meeting-point instructions
We communicate through the platform, email, text, or WhatsApp.
4. Pick-Up Coordination
Your chauffeur monitors your arrival when coming from an airport or cruise port, adjusting for early arrivals or delays.
Pick-up locations vary:
Airport: Baggage claim or curbside
Cruise Port: Assigned terminal pick-up zone
Hotel/Residence: Lobby or main entrance
Attractions/Restaurants: Marked loading areas
Your driver assists with luggage and confirms your destination.
5. En-Route Experience
You travel in a private, clean, climate-controlled vehicle. The chauffeur follows the most efficient route. Child seats can be arranged in advance.
6. Support During the Trip
If any changes arise — extra stops, timing adjustments, or updated drop-off instructions — our dispatch team remains available.
7. Arrival & Drop-Off
Your driver helps with luggage and ensures you arrive safely at your final destination, whether it's a hotel, airport, cruise terminal, residence, or event.