1. Booking Request: Client submits booking with pick-up & drop-off details, date, time, passenger count, luggage needs, vehicle type, and special requests. 2. Confirmation: A confirmation email/text is sent, often with driver and vehicle details. 3. Scheduling & Dispatch: Dispatch assigns a driver and vehicle. Customer may receive driver’s name, contact number, and tracking link (if available). 4. Pick-Up: Driver meets the client at the designated location (see Pickup Details above). Assistance is provided with luggage. 5. Transfer: Comfortable ride in a private, air-conditioned vehicle with Wi-Fi and bottled water. 6. Drop-Off: river will safely arrive at the drop-off point (terminal, curbside, or hotel entrance), assists with luggage, and confirms all belongings before ending the trip. Vehicle Capacity Sedan: 3 passengers max, 2 suitcases + 2 carry-ons max, child seat not available Minivan: 7 passengers max, 4 suitcases + 2 carry-ons max, child seat available upon request Others Sedan: child seat not available Minivan: child seat available upon request, for extra charge policy, please refer to the“What's Included" section Inclusions: • Private transportation (vehicle according to booking) • Professional driver • Bottled water • Wi-Fi on board • Flight tracking & rescheduling in case of delays Exclusions: • Child seats (available upon request, for extra charge policy, please refer to the “What's Included" section) • Overtime charges apply if available ( refer to "Additional Notes") • Tips/Gratuities (optional) Additional Notes • We recommend booking at least 24 hours in advance to ensure availability. • If you are traveling with oversized luggage or sports equipment, please inform us in advance so we can assign the most suitable vehicle. • Free Waiting Period: • Airport transfers: 75 minutes (counted from actual flight landing time by default, unless a different time is specified) • Other transfers: 30 minutes (counted from scheduled pick-up time) • Overtime Charges: USD 10 per 15 minutes (any part of 15 minutes counts as full) • Child Seats: Please specify type and quantity in booking notes; available upon request, for extr charge policy, please refer to the “What's Included" section; • For any questions, feel free to contact us through your booking or account before your trip

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