1. Reserve The customer selects the service (airport transfer, local trip, private trip, etc.) through our website. The date, time, pick-up address and destination are confirmed. 2. Confirmation Once the booking is made, we send the passenger a message or confirmation email with the details of the service, contact information and, if applicable, the details of the assigned driver. 3. Pre-trip reminder Before service, the passenger receives a reminder with the exact pick-up time and the driver’s name. 4. On time collection The driver arrives at the agreed place in advance, identifies the passenger and helps with luggage if necessary. 5. Safe and comfortable travel During the transfer, the driver maintains a safe and professional driving, ensuring passenger comfort at all times. 6. Arrival at destination The driver drops the passenger off at the destination, assists again with luggage if applicable and ensures that the experience has been satisfactory. 7. Tip option If the passenger wishes to thank you for the service, you can give a cash tip to the driver or do so through our electronic payment methods. 8. Satisfaction monitoring After the trip, the customer can receive a thank you message with the option to share their opinion or leave a review.

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